You are hereBlogs / brent's blog / Week 7: "Tag, you're it!" Why libraries should be "it".
Week 7: "Tag, you're it!" Why libraries should be "it".
I've found this week's topic to be really intriguing. I've only recently (well, within the last year or so) gotten into the tagging thing but really hadn't thought about it too much. Though I realized it was a very social thing to do, I really didn't connect it to LIS at all and Lee Rainie's article really showed me the ways in which tagging grew up from LIS. It seems only reasonable that it come back to LIS, too, in that sense.
Unlike some of the other tools we've discussed this term; I see no great detriment in using tags whenever possible in libraries and their online presence. To be sure, it would be useful for a librarian to be somewhat conservative with his or her tags, so that things are only described as appropriate and so that the tags are as specific as possible. As we've seen (and I've discovered via my own tagging activities), it's very easy to create a huge, disorganized mess when you tag objects a lot, and use really vague or general tags.
One particular challenge that I've faced on del.icio.us is in using compound words/phases, since del.icio.us separates tags via spaces. In some sense, I feel as though commas would be a more natural separator, and I've seen other sites (such as LiveJournal and this blog) which use a comma to denote a new tag. Perhaps there's a technical reason behind it, but without the ability to use natural language tags, it seems to me that the same objects might actually wind up being tagged less, as different people will interpret how to create phrases differently (or instance, using a hyphen or dash versus simply removing the spaces altogether). It just occurs to me that if Web 2.0 is supposed to be more natural to humans, then tags should be capable of emulating natural language better, if indeed the goal of tagging is to produce links between similar objects (which it would appear to be!).
Maybe I'm missing something...
But, as I mentioned, I see the utility for tagging in libraries, not just because we as librarians recognize the value of metadata, but also because it makes things easier for our own clients. I can see great possibilities in combining tags with our existing forms of metadata to enable clients to not just find books or articles with specific key words, but also online documents and more general resources. This technique coupled with appropriate information literacy training could allow clients to access both academic and popular resources both in-library and online with great ease. For me, the client is ultimately the top priority, and as long as we can allow our clients to recognize bias in information, then there's no reason we shouldn't be able to set the World Wide Web loose in our catalogues.
Unfortunately, this is more of a pipe dream for me than it is a reality. To be sure, though, I would love to see a day when all of our clients can diffrientiate fully between reliable and unreliable information and where we can give them wider access without having to worry about the adverse effect on their research!
I guess the same really applies for me in a classroom environment. I can really see the benefit of tagging for classes and the usefulness for being able to share information easily, no matter the distance between students. Using tagging, we've already seen the possibilities for collaboration (perhaps even debate) even across great distances.
So, in true full-circle fashion, I'll end where I began, that as long as we do social bookmarking and tagging "right", there's absolutely no reason to avoid giving it a comfortable place in libraries.
- brent's blog
- Login to post comments

I have had a similar experience using compound words and phrases in del.icio.us. It's sometimes frustrating when I want to label something in a particular way - tags can get cumbersome and difficult to distinguish. Separating new tags with commas or something similar would be a great way of alleviating this. I wonder why del.icio.us does it the way they do?
I agree, Brent and Aysha, that if tagging is going to work, it has to resemble the patterns of natural language. I never thought about the problems created when tags are phrases until I read your blog, Brent. I think you make a great point, too, that tags can easily become a huge, disorganized mess if we don't pay attention to what we're doing. I've already noticed that I tagged some of my articles LIS9763 and others LIS 9763 (with a space). Sometimes I used capitals and sometimes not.
But, as you remind us Brent, we must always keep in mind our priorities -- the user. If anything is easier for them, let's go for it!
Hi Brent,
Great point, as lauded by the other commentators, about the technical capabilities of tagging being able to support natural language. The whole 'separated by a space' thing on del.icio.us is kind of annoying, in my opinion.
Anyway, I just wanted to say I agree with your arguments for use of tagging in a library environment and its potential benefits to library clients. I have even heard suggested that libraries could give the tagging capabilities to users, so that they can mark resources with language that is meaningful to them, but I definitely agree that such capabilities should be coupled with instruction to the user as to what makes a meaningful tag. Otherwise the benefits of such tagging may be outweighed by less meaningful and vague tags without adding any substantial benefit to a user's ability to find what they're looking for.
Thanks for the post!
Hey Brent,
I think that it is important to educate and instuct our users on these tools. On late nights when the library is no longer open and hundreds of students are still trying to write their essay for the next day, I think using natural language(combined with existing metadata) would be beneficial for those who cannot access a librarian at the time. In a library, pairing the two is a good idea because it is not like a student is searching this 'natural language' on google and taking the first thing to come up (which can be unauthoritative)but they are using it in a controlled, learned and monitored enviroment. Like you say, this is good because users can search both academic and popular vocabularies in the library setting.
Brent,
I completely agree with rolling out tags as widely as possible in libraries. One of the biggest challenges for a user/patron/client/customer is the classification language used, and any way librarians can make the collections more accessible, I think should be applied. I can see where there might be resistance to using tagging as widely as I'd like to see it, but I think it will eventually happen, and the use of natural language tagging will work in conjunction with traditional classification (and not as a replacement for it). As long as spaces can be used - that's one of my biggest frustrations with del.icio.us too. :)