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Online Social Networking = Good Times for All


chris's picture

By chris - Posted on 11 July 2008

So much to discuss when talking about social networking
sites – where to start?

As a reluctant Facebooker and non-MySpacer, I honestly don’t
see what the big deal is regarding these sites; however, this may partly be due to the fact that I have so little time to really dive into these sites and use them for all that they can be. You see, I am lazy, and that is one of the things keeping me from becoming a determined Facebooker and a devoted MySpacer (in reality, I won’t be getting onto MySpace anytime soon either, because most of the bands I have heard who are labeled as ‘MySpace phenomenons’ have little appeal to me). I totally see how teens can get caught-up in this, though, as
the ability to have many friends on Facebook gives each of us some social caché and apparently makes us ‘cool’ (or at least we think we are cool because of the number of friends we have on these sites). Who am I kidding - my wife and I compete with each other to see who has more friends on Facebook! We’re just
like teenagers, too!!!

As far as libraries are concerned, these tools can be used
to enhance a library’s profile with their teen clientele, but, libraries should be careful, as noted by Meredith Farkas, not to build a profile just to try and come across as being ‘with-it’ to impress the teens – teens have major BS
detectors and they will most likely see us as being lame unless we put the space to good use. As for the two case studies we looked at that are using Facebook, both are effective in that they provide useful information (e.g.
direct link to the library’s website or catalogue, online chat with a librarian, using the ‘Wall-to-Wall’ option to post relevant information or act as a message board, etc…) without coming across as trying desperately to be ‘cool’.

As far as the MySpace example, I didn’t really like how AADL’s
MySpace branch was set-up, but again, I have no experience with MySpace so I could be totally wrong about this. However, I do have an idea for how libraries could use MySpace to enhance their user’s experience – why not offer users the
ability to preview music that is in the library’s CD collection via MySpace? Sure, there are probably some legal hurdles to jump over to make this work, but what a great way this would be for library users to listen to something before
deciding to come into the library and sign it out. Sure, some libraries probably have listening stations located inside their walls for patrons to preview music onsite, but having previews available through MySpace is something that would allow the patron to listen to the music in the comfort of
their own home and would potentially really enhance their experience with the library.

Some final thoughts:

  • In some cases, there are going to be people working inside your library with little or no experience with these sites, so if your library is going to try and use something like Facebook, it would be best to make sure that staff has some experience with the technology – just make sure that they are not surfing the site to the detriment of their own work (this happened at my library, and now we are not permitted to go on social networking sites on work time for any purpose).
  • Sure, the spaces afforded to teens on these sites is somewhat of a safe environment for them to hang-out in, but we should also be encouraging teens to come to another somewhat (or mostly) safe environment to hang-out in – their local library branch! Maybe we can do this through promotion on these sites, but if teens are looking to really make a connection with others, then the library can be a great place to do this.
  • I am all pumped-up about teen services and public libraries this week, if you haven’t noticed.
  • If any of you are on Facebook and want to friend me, go ahead, ‘cuz I think the wife is catching up to me and the game is ON!!!

Have a good week,

Chris

kristen's picture

I hate to say it, but personally I haven't been long out of my teenage years and I can definitely say that anything that the "adults" starting deeming as cool can no longer be "cool" to teenagers! This certainly hasn't stopped teenagers from going on Facebook (since it is clearly still growing every day), but since libraries are not exactly the coolest places in the neighbourhood to hang out in (the majority of the time) then libraries on Facebook as rule should be avoided like the plague! I don't think, however, this should be in any way a deterent; there are more people than just teenagers on Facebook who, if they knew their local libraries had an online presence, would take advantage of it. Getting feedback on how to improve their Facebook and MySpace pages is probably the best thing libraries can do, and trying to come up with innovative and creative uses for their pages is always a plus!

jennifer's picture

I also believe that Facebook and MySpace are not just for the teenagers. Everyone I know, of all age groups, are on Facebook, including my mom! I found it odd that the readings from this week classified online social networks as something teenagers use, when indeed these tools are used by everyone with a computer and internet connection.

Similar to your idea (and Farkas') I also mentioned in my blog that libraries should not just use Facebook and MySpace as a method of becoming 'cool' like teenagers that use these online social networking applications. Instead, libraries should attempt to use online social networking tools to create an identity for themselves, and to reach a large population of potential and current library users, as well as to make the library's services more accessible in an online setting.

angie's picture

I agree with everyone that facebook isn't just for teenagers. In fact, I think that it is a more effective 'service' when used by, shall I dare say, "mature" members. I say this because teenagers get caught-up in the gossip, drama and 'I found out through Facebook' type of information whereas those who use facebook as a resource of social information are more open to join different types of groups and add different applications, such as the Books You've Read or Movie application. I think a library using facebook for book clubs or feedback would be very appealing to these members because it is useful to them and not just BS.